Terms and Conditions
The term ‘[Divas-n-Dudes Ltd]’ or ‘us’ or ‘we’ refers to the owner of the website.
The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [Divas-n-Dudes Ltd] prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
All our prices include VAT charged at 20% where applicable. Where any discount has been applied to an order for example 'purchase 3 get cheapest item free', please be aware if only part of the order is returned for a refund then any discount given at checkout will be deducted from any refund due including 20% VAT where applicable. If the whole order is returned in its entirety then a full refund will be issued of course.
COMPLAINTS PROCEDURE OF DIVAS-N-DUDES LTD
Divas-n-Dudes Ltd views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received.
Our policy is:
To provide a fair complaints procedure which is clear and easy to understand.
To publicise the existence of our complaints procedure so that customers know how to contact us in order to make a complaint.
To ensure that everyone at Divas-n-Dudes Ltd knows what to do if a complaint is received.
To make sure all complaints are investigated fully, fairly and without undue delay.
To ensure that complaints are resolved amicably, wherever possible, in order to maintain a good relationship with the customer.
To collate information regarding the complaint to enable Divas-n-Dudes Ltd to review its procedures in order to improve the service offered in the future.
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, relating to any aspect of goods or services supplied by Divas-n-Dudes Ltd.
Origin of a Complaint
Complaints may arise from any person or company who is regarded as a customer of Divas-n-Dudes Ltd.
A complaint can be received verbally, either in person or over the telephone, via email or in writing.
All information relating to a complaint against Divas-n-Dudes Ltd will be handled sensitively and held in accordance with Data Protection legislation.
Contact details for complaints:
Please forward written complaints to:
Divas-n-Dudes Ltd, PO Box 2159, Hockley, Essex SS5 9DB.
or by emailing: firstname.lastname@example.org
If you wish to make a verbal complaint, please do so by telephone to 01268 655998
Complaints received by telephone, or in person, will be recorded. Where this is not possible, a detailed note will be taken of all the relevant details pertaining to the complaint.
The person who receives a verbal complaint will:
Write down the full facts of the complaint;
Take down the complainant’s name, address and telephone number;
Note down the relationship of the complainant to Divas-n-Dudes Ltd. For example, if they are a customer/client/member;
Inform the complainant that we have a complaints procedure;
Inform the complainant what will happen next and how long the procedure will take; and
Where appropriate, ask the complainant to send a written account of the complaint by post or email so that the complaint is recorded in the complainant’s own words.
All complaints will be acknowledged by the person handling the complaint and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply.
On receipt of a complaint, a full record will be kept of any telephone conversations or written communications.
Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant.
If we, Divas-n-Dudes Ltd are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman.
This is an independent organisation which specialises in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:
Tel: 02031 3782 68
ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
The following address is our registered office address only, please do not use this address for returning goods to us, you will find our returns address on our returns page.
Registered Office: Broom House, 39-43 London Road, Hadleigh, Benfleet, Essex SS7 2QL
Company Number: 07883166
Place of Registration: England & Wales.
VAT Reg No: 127 0348 35