We understand that from time to time you may wish to return a product to us.
We have created this 28 day returns policy to enable you to return products to us. [Days counted from the date you took delivery of your goods].
This policy does not affect your statutory rights.
All prices are correct at time of purchase but we reserve the right to amend these at any time and we will not be liable to issue any refund for any price differentials. All our prices include VAT at 20% where applicable.
Where you have no other legal right to return a product and receive a refund, then you will nonetheless be entitled to return a product to us where:
We receive the returned product within 28 days following the date you took delivery; with a copy of your invoice.
The returned product is unused and in its original undamaged packaging with any labels still attached.
As we are not the manufacturer of such products, we therefore request products and their packaging are returned in the same condition they was received.
Where an item is damaged or incomplete please notify us as soon as possible.
Due to hygiene reasons we cannot offer refunds or exchanges on:
In order to take advantage of your rights under this returns policy, the following will apply:
(a) when returning an order you should obtain proof of posting as we are unable to except responsibility for returned items that get lost or damaged in transit whilst being returned to us;
(b) you will be responsible for paying postage costs associated with the return under this policy
(c) Please return with a copy of your invoice to the following address:
Unit 32, Fanton Hall Farm
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible within 14 days from the day we receive your returned product.
Where any discount has been applied to an order for example 'purchase 3 get cheapest item free', please be aware if only part of the order is returned for a refund then any discount given at checkout will be deducted from any refund due including 20% VAT where applicable. If the whole order is returned in its entirety then a full refund will be issued of course.
If you wish to contact us by telephone please call the following number
01268 906294. Or alternatively you may contact us by email using our contact us page which you find on our homepage.